• A partnership approach, working with you to identify and understand business and people requirements
  • Training needs assessment, identifying where investment should be made in order to maximise opportunities
  • Tailored training to develop productivity and effectiveness of each individual
  • Development of performance management coaching tools to reinforce training and sustained learning in the workplace
  • Ongoing evaluation and support



uPerformance far exceeded our expectations, delivering a tailored sales process solution and training that was completely aligned to our business. Their knowledge and experience of our industry and the Far East region meant they were able to cater to the nuances of our business needs. The training has been extremely successful and throughout we have received very positive feedback. We could not have achieved this without your support in the design and trainings phase, it was indeed a perfect match!

Felix Gaehwiler Head of Business Development Global Group Sales, Kuoni

I just wanted to thank you for the work you did for us, when I think about the Elite sales process I marvel at how good the training was, and how the Elite framework permeates how we look at accounts and opportunities today and the transformational effect you and your team have had on us.

Chris Engle Vice President Air Commerce Americas Travelport

uPerformance listened carefully to what we required. They designed, developed and implemented a programme that was both educational as well as practical in its delivery. The feedback from all participants on the programme has been excellent with many very keen to change their attitudes and behaviours as a result of this.

Tony Nothman General Manager Customer Experience & Global Operations, IAG British Airways World Cargo

uPerformance have been a pleasure to work with and we look forward to realising further business benefits as we continue to work together. It is easy to engage with them, they recognise the need to really understand what their customers need, the results required and the solutions they develop complement the culture of the organisation.

Rob Gower Sales Director

Quite simply, uPerformance rewrote the Sales Effectiveness training manuals at Travelport!

Their intuition and insight into the knowledge gaps we needed to close translated into highly practical and interactive sessions for Sales Managers and Account Managers. The feedback speaks for itself: the scores for course content and satisfaction with the trainers averaging over 9 out of 10 across the globe. All the more impressive given the numbers of participants and the geographic spread: over 1100 trainees have attended classes in 36 countries.

Their team of professional trainers quickly absorbed our culture and many participants commented that the content and the trainers felt like 'us'. A very different experience to the off the shelf training we have used in the past.

As a result we have seen a 10% increase in the internal sales effectiveness measures, it is no surprise then that we asked them back for 5 years in a row.

Jane Carne Global Head of Sales Effectiveness & Operations

uPerformance has delivered exceptional results for Gate Group in leadership and sales training for our Sales & Management team. A key difference with uPerformance is that they really listen and focus on understanding the business strategy and at what level the training should be designed and delivered. Their ability to ‘get in touch’ with the client is very impressive, they have taken time to understand the nuances of the organisation to meet delegates needs fully. Feedback from the training shows the positive impact the practical and interactive style has on delegate learning and how the exercises were relevant and related effectively to the workplace, which resulted in the transfer of skill and learning to the workplace. I know that I can rely on the team at uPerformance to be flexible, creative and supportive to the needs of our business and uPerformance can be totally relied upon to deliver results.

Sandra Cullen HR Director, Gate Group

I have been hearing some excellent feedback. It is such a refreshing pleasure working with uPerformance on such an important project to Taylor Wimpey.

Claire Brimble Taylor Wimpey UK Sales & Marketing Director


If you would like to know more about how uPerformance can help your organisation, or can work with you as an individual, why not get in touch to discuss your needs.
We’d love to hear from you.

UP Training & Development Ltd.
Registered in England & Wales
Company No. 05286481