Style/Duration:
Either 90 minute skill-byte module, or half day workshop, delivered virtually via Zoom. Small group workshop style.
Suitable for:
Anyone involved in delivering customer service.
Overview:
This insightful module/workshop looks at personal responsibility to deliver superior service for the customer and the organisation.
> Understanding customer brand experience
> Components of service
> My role and responsibilities
Cost:
Only £49 (including VAT) per person per 90 minute module. Please Contact Us for half day workshop. Subject to minimum/maximum numbers.
Scheduled Dates:
Please Contact Us

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A lot of takeaways and top tips for mastering skills, thank you.

Attendee , Travel Technology Company

Managing for Sales Performance course really helped me build strategy and gave me useful techniques to manage the performance of my team.

Attendee , Digital Communications Company

Really well-structured session. Very engaging. Every exercise linked into the topic which we were covering.

Attendee , House Building Company

Everyone was impressed. The mix of practice and theory was extremely useful.

Attendee , International Airline

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