
SERVICE RECOVERY MODULE INFORMATION
- Style/Duration:
Either 90 minute skill-byte module, or half day workshop, delivered virtually via Zoom. Small group workshop style. - Suitable for:
Anyone involved in delivering customer service. - Overview:
This helpful module/workshop considers resolution of a problem from a dissatisfied customer, and steps to take when responding. - > Service failures
> Taking responsibility
> 4 steps to service recovery - Cost:
Only £49 (including VAT) per person per 90 minute module. Please Contact Us for half day workshop. Subject to minimum/maximum numbers. - Scheduled Dates:
Please Contact Us