Service Recovery

SERVICE RECOVERY MODULE INFORMATION

  • Style/Duration:
    Either 90 minute skill-byte module, or half day workshop, delivered virtually via Zoom. Small group workshop style.
  • Suitable for:
    Anyone involved in delivering customer service.
  • Overview:
    This helpful module/workshop considers resolution of a problem from a dissatisfied customer, and steps to take when responding.
  • > Service failures
    > Taking responsibility
    > 4 steps to service recovery
  • Cost:
    Only £49 (including VAT) per person per 90 minute module. Please Contact Us for half day workshop. Subject to minimum/maximum numbers.
  • Scheduled Dates:
    Please Contact Us
 Virtual Classroom
Highly Interactive
CPD Points
Return to Virtual Library

FIND OUT MORE
OR BOOK THIS MODULE

If you would like to know more about this module or any others that we run please contact us directly or email us your number and we will call you!

+44 07712 527154

contact@uperformance.co.uk

JOIN 1000'S OF OTHERS WHO HAVE ENJOYED OUR MODULES

Really well-structured session. Very engaging. Every exercise linked into the topic which we were covering.

Attendee , House Building Company

Everyone was impressed. The mix of practice and theory was extremely useful.

Attendee , International Airline

A lot of takeaways and top tips for mastering skills, thank you.

Attendee , Travel Technology Company

Managing for Sales Performance course really helped me build strategy and gave me useful techniques to manage the performance of my team.

Attendee , Digital Communications Company

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